Breaking Bad Wiki
Breaking Bad Wiki

The Los Pollos Hermanos Employee Training consists of a series of 10 minisodes published on the AMC website. It is the first installment of the Better Call Saul Employee Training web series.

The 10-part digital series, which celebrated the return of Gustavo Fring for the third season of Better Call Saul, featured Giancarlo Esposito in his signature role, doling out tips on how to run a successful business and how to thrive as part of the Los Pollos Hermanos team.

The first video was released on April 4, 2017 and serves as a teaser for the third season of Better Call Saul. The other episodes were posted at the same time as the broadcast of each of the other 9 episodes of the season.

This season won the Emmy for "Outstanding Short Form Comedy or Drama Series" at the 69th Primetime Creative Arts Emmy Awards ceremony.


Title Synopsis Duration Airdate
Episode 1: Communication Owner Gustavo "Gus" Fring explains proper employee behavior at Los Pollos Hermanos – where someone is always watching. 1m50s April 4, 2017
Episode 2: Cleanliness Learn the proper techniques for keeping the restaurant neat from owner Gustavo “Gus” Fring, a man who knows a thing or two about cleaning up messes. 1m10s April 17, 2017
Episode 3: Shipping and Receiving Gustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently. 1m36s April 24, 2017
Episode 4: Customer Service Learn from Gustavo "Gus” Fring on how to properly handle dissatisfied customers. 1m49s May 1, 2017
Episode 5: Employee Code of Conduct Gustavo "Gus" Fring explains basic behavioral guidelines for all employees, including a zero-tolerance drug policy. 1m33s May 8, 2017
Episode 6: Loss Prevention Gustavo "Gus” Fring shares his strategies to curb the theft of his "addictive" products. 1m35s May 15, 2017
Episode 7: Substainability Gustavo "Gus” Fring demonstrates initiatives to help protect the planet, including the safe use and disposal of dangerous chemicals. 1m21s May 22, 2017
Episode 8: Brand Management Gustavo “Gus” Fring explains how Los Pollos Hermanos maintains a stellar reputation through community outreach and good word of mouth. 1m26s June 5, 2017
Episode 9: Conflict Resolution Gustavo "Gus" Fring demonstrates the correct way to resolve conflict between employees. 1m34s June 12, 2017
Episode 10: Emergency Situations Choking, poison, box cutters — all in a day's work at Los Pollos Hermanos, where founder Gustavo "Gus" Fring always keeps his employees safe from harm. 1m37s June 19, 2017



  • The videos are full of references and nods to Breaking Bad. In particular, there are certain characters or various objects or situations that recall the series.
  • Hints to Gus' true nature can be seen throughout the training videos.


Awards and nominations[]

The Los Pollos Hermanos Employee Training web series won the Emmy for "Outstanding Short Form Comedy or Drama Series" at the 69th Primetime Creative Arts Emmy Awards ceremony.